Deleting your data
You can have your data removed from Clearmarks at any time. This page explains how, what happens, and how long it takes.
If you are a Clearmarks customer
Two options, depending on how much you want removed.
Disconnect a single source
In the dashboard, open Your connections and disconnect the account. The stored credentials for that account are destroyed immediately, and nothing further is read from it. Nobody needs to approve this and it takes effect at once.
Delete everything
Email hello@clearmarks.co from the address on your account, asking us to close it. We will:
- confirm the request with you, so nobody can close your account by spoofing an email;
- export your data first if you want a copy — ask, and we will help;
- delete your business data within 30 days;
- destroy your encryption key, which renders any remaining encrypted copy unreadable.
If you connected a Meta or Google account
You can revoke our access directly with the provider, and it takes effect immediately without involving us:
- Meta: Business Settings → Ad Accounts → your account → remove the connected app, or Settings → Business Integrations on your personal account.
- Google: myaccount.google.com → Security → Third-party access.
Revoking access stops any further reading at once. To also have data already collected deleted, email us as above.
If you are not a Clearmarks customer
Clearmarks is a business tool. We do not collect data about members of the public, and we do not build profiles of our customers' end customers — we read aggregate revenue and cost figures, not individual identities.
If a business you deal with uses Clearmarks and you want your personal data removed, contact that business: they decide what is connected and they are the controller of that data. If you write to us we will pass the request on and support them in answering it, but we cannot act on their data without their instruction.
How to reach us
Sheva L. Y. Group LTD, Maoritsio Vitale 9, Tel Aviv 6965104, Israel.